Fillmore Hotel (Xi'an Bell Tower Subway Station Huimin Street) Reviews

Response from Property: Dear guests, hello! We are all very grateful that you described our hotel as "comfortable and pleasant". This recognition warms our hearts. When choosing the location, we were attracted by the bustling atmosphere near the Muslim Street and tourist attractions - you can smell the aroma of fried noodles in the streets in the morning, and the morning and evening bells of the bell tower are just a short walk away, just to let you immerse yourself in the culture and customs of the city. The daily aroma of breakfast reflects our dedication: the aroma of freshly ground coffee, hot Chinese breakfast, and a rich selection of food are all designed to start your day full of energy. The enthusiasm of our employees comes from their belief in making guests feel at home - whether it is the smile when they greet you in the morning or the enthusiasm when they recommend local delicacies to you, they all hope that you will feel the care of family in a foreign land. The coffee served all day is a little happiness we add to your journey - sit in the lobby with a cup of hot drink in the afternoon, or have a refill when you return in the evening. May this aroma accompany you to reminisce the scenery of the day. Your perception of details is like a mirror, reflecting the original intention of our service. It is our luck to be your "comfortable stop" on your journey, and it is also the driving force for our continuous improvement. I look forward to the next time we meet, I can still offer you a cup of warm coffee and chat with you about new discoveries in the streets. I hope your future journey will be as warm and pleasant as your time in our store. We are always waiting for you to come home again!

Response from Property: Thank you very much for choosing our hotel and sharing such detailed feedback on your stay! Your suggestion is very precious to us, and it also makes us deeply aware that there is still room for improvement ~ About the geographical location and room experience, we are very happy to provide you with convenient travel conditions and a quiet and clean living environment, which is also the core advantage we have been striving to maintain ~🌿However, we are very sorry that the occasional smell of smoke in the lobby has affected your experience. Although the hotel currently has a smoking area, we will strengthen the ventilation management and smoking control reminders in the lobby area and do our best to create a fresher public space for all guests. In addition, thank you for specifically mentioning the air conditioning issue in room 329! We have arranged for the engineering team to conduct a comprehensive inspection as soon as possible, and will complete all equipment maintenance and upgrades before the summer arrives, ensuring that every guest can enjoy a comfortable room temperature in the sweltering heat.❄Your tolerance and suggestions are the driving force of our growth. Although there were some small regrets during this stay, it is a great honor that "overall experience is good" can become your final feeling ~😊 I look forward to the opportunity to serve you again in the future and provide you with a more thoughtful stay experience with more perfect details! I wish you a happy life and all the best~✨

Response from Property: Dear guest, welcome! We sincerely thank you for choosing our hotel and writing such a detailed and warm review! We are honored to receive your high recognition of the hotel's location. Whether it is the core attractions such as the Bell Tower and Drum Tower that are within walking distance, or the convenient subway transportation network, we hope to provide you with efficiency and convenience. We are very pleased to know that the professional performance of the staff during the power outage still makes you satisfied. This is the embodiment of the team's commitment to service. The laundry facilities can provide convenience for your journey, which is also the kind of thoughtful detail we hope to achieve. In the future, we will continue to optimize our services. We look forward to providing you with a more perfect stay experience next time. You are welcome to visit again anytime!

Response from Property: Dear guest, thank you very much for your recognition of the friendly attitude of the cleaning staff and the location of the hotel. It is our great honor to make you satisfied. We are deeply sorry for the problem of the old gym equipment, which has brought you a bad experience. Your feedback is very important to us, and we will put this issue on the agenda, seriously evaluate and consider updating and maintaining the fitness equipment to improve the overall quality of the gym. We hope that when you visit again, you will see our improvements and provide you with better service. We look forward to your return stay and wish you a happy life!

Response from Property: 生命中有很多選擇，每一種選擇都是一種緣分，感謝這份緣讓我們相識，您的貼心與關懷，定會收穫温暖。常回來看看哦，祝您每天都有陽光般的好心情，期待您的再次光臨！

Response from Property: 尊敬的賓客：感謝您入住酒店並分享，很高興酒店的每一個環節都得到您的認可，通過您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們服務者一直的追求，這也將成為我們繼續努力、不斷進取的動力，期待下次為您服務。

Response from Property: 感謝您給出的好評！我們始終將為客人打造優質體驗視為重中之重，位置、房間、早餐以及服務能得到您的認可，讓我們深感榮幸。您的滿意是我們前行的動力，期待再次為您服務，願您往後的旅程皆美好順遂 。

Response from Property: 親愛的小主，您好，流星的劃過讓夜空感動，深厚的親情讓生活感動，浪漫的美景讓遊客感動，您的好評讓小縵感動，謝謝您，我們將繼續保持優質服務，保持完美無瑕體驗，希望所有的“好”化作最深的祝福，隨風飄到您的身邊！期待您的再次光臨，祝您旅途愉快呦

Response from Property: Thank you for your thoughtful review! We are honored to receive your recognition of the hotel's geographical location and overall environment! Creating a comfortable and convenient stay experience for family travelers has always been our pursuit. We look forward to providing thoughtful service for you and your family again, and wish every gathering to be filled with laughter!

Response from Property: Dear guest, thank you very much for choosing our hotel and sharing such a detailed stay experience! We are honored by your recognition of the hotel's cleanliness, service, breakfast and location. At the same time, we also attach great importance to the sound insulation and elevator issues you raised, which provides us with valuable directions for improvement. We are fully aware that a quiet rest environment is crucial to the travel experience, and we are deeply sorry for the inconvenience this has caused you. At present, due to the structural characteristics of some guest rooms, there is indeed a problem of corridor sound transmission. The fact that the hotel only has one elevator may cause waiting during peak check-in times, and we sincerely apologize for this. Your feedback is an important cornerstone of our growth, and every guest's real experience deserves to be cherished. We deeply regret that we were unable to provide you with a perfect stay experience this time, and we sincerely hope to have the opportunity to serve you again and win back your trust with practical improvements. If you are willing to give us a second chance, you can note "soundproofing optimization request" when booking, and we will provide you with upgraded benefits and follow up the entire check-in experience.

Response from Property: The years are long, and everything has a period. Those who are willing to live hard will have a bright road ahead. The wind is gentle, the sky is getting colder, and I miss you for a long time. Keep warm and look forward to seeing you again.

Response from Property: Thank you very much for choosing our hotel and sharing this warm stay experience! We are honored to add beautiful memories to your trip to Xi'an. The convenient geographical location has always been our pride. The Drum Tower, Bell Tower and subway station are within walking distance, allowing you to easily explore every wonderful part of the ancient city. The clean and tidy rooms and bathrooms, rich and delicious breakfast are the quality details that we carefully guard. I am especially happy that the professional service of the front desk team can help you solve the small incidents during your stay. Free room upgrade is just what we should do, and your satisfaction is the greatest motivation! Your affirmation is a heartwarming encouragement to all the staff. We will continue with this enthusiasm to create a "home away from home" travel experience for every guest. We look forward to opening our doors to you again soon, and hope your future journey will be filled with surprises and warmth! 😊

Response from Property: Dear guests, hello! Thank you very much for choosing Feiqi Hotel and commenting on us in your busy schedule. The hotel is very convenient for Huimin Street, Bell and Drum Tower, City Wall and subway station. It is also a great honor for Xiaoyu to help you. Xiaoyu is really touched to get your satisfaction and affirmation. Xiaoyu will continue to work hard and always be ready for you to come back at any time!

Response from Property: Distinguished guests hello, thank you for staying in the hotel and satisfied with our service, also thank you very much for our support and love, we will work harder and wholeheartedly to provide you with better service, looking forward to your next visit! Thank you! PS. If you are very satisfied with us, I hope you can give us 5 points, thank you for your attention!