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"The house is clean and sanitary. It is located in the central area of ​​Chinatown and is very convenient for traveling. Very suitable for business trips."

"Location is good, it’s near from tourist spots in Manila. Lobby and resto’s ambiance is fine, but as soon as you enter their elevator and along hallways there is a stinky smell. For the room, bed sheet look so old and thin as well as the towel. Cold and hot shower is so hard to control. It either super hot or super cold nothing in between lol."

"1. Service: While the staff were diligent, I noticed that fulfilling requests often took longer than expected and sometimes required multiple staff members to complete a single task. This inconsistency, while not overly disruptive, did affect the smoothness of my stay. 2. Birthday Celebration: I requested a birthday celebration, but the offerings were limited to a balloon and a towel shaped like a cake, which didn’t meet my expectations. In my experience, other 5-star hotels usually provide a complimentary cake without needing to ask, especially my actual birthday is during my one week stay. I only received a cake after making a direct request. 3. Amenities: I was disappointed that the room did not include a coffee machine for coffee capsules. This is a standard amenity in many 5-star hotels. 4. Highlight Service: One positive note was that the hotel accommodated my request to reheat squid ink rice from an outside restaurant (see pic for reference)"

"The lobby is amazing after so many years it still looking grande. The room is a big disappointment. It needs upgrading. The carpet is absolutely dusty and if you are rhinitis sufferer beware. The breakfast was great. With its affordable price I will still return."

"Very nice hotel. Good value. Club rooms are worth the extra cost. Thank you to the staff in the club room. They were very helpful and friendly as were all staff at the hotel."

"The hotel has an excellent location, surrounded by numerous restaurants perfect for our business journey. Several tourist spots are within walking distance, making it easy to explore the area. Public transportation is readily available, allowing us to visit places like Chinatown, Divisoria, Baclaran Church, and more. The staff are fantastic; they automatically changed our bedsheets, and the room was clean and comfortable. The room amenities were also quite good. One downside was that the telephone for ordering food wasn’t working, but that wasn’t a major issue since the food was delicious. I particularly enjoyed the leche flan and calamares. Additionally, the hotel is conveniently located near Salazar Restaurant, which is known for its excellent dishes. We’ll book again."

"The room was clean, and its location was ideal, being close to all the areas I wanted to visit. I'd like to rate their service as more than excellent. The staff were incredibly accommodating, from the entrance guards who genuinely helped us with our luggage to the team that assisted us in booking a Grab car. The guards even kindly told us to wait inside, shielding us from the heat, and offered to call us when the car arrived, asking only for the plate number. What struck me most was the warm hospitality displayed by all staff members, who consistently greeted us with happy faces. Their simple smiles made my stay truly special and peaceful. ❤️ One suggestion I have for improvement is to provide an iron in each room or make it easily accessible for guests. This would be a convenient addition, especially for travelers who need to iron their clothes. Overall, I thoroughly enjoyed my time at this hotel and appreciate the exceptional service provided by the staff."

"Actually I have booked this room for my friend,and he asked me to book for two more days. I had been in the hotel couple of months ago and it's near the Robinson place and the location is very easy to reach , many transportation and restaurants are nearby in the hotel."

"It's really rubbish. Apart from the good attitude of the front desk service, nothing is the same. When I entered the house, the water was stopped. The hot water suddenly became cold and hot. The bottled water drank almost the same as the water in the swimming pool. All kinds of furniture were about to fall apart. The sound of air conditioning sounded equivalent to the level of aircraft engines. In addition, I did n’t understand when I first came to Manila. Ctrip wrote xx kilometers from the city center. This city center is the old city of Manila. The real urban area is in Makati. I'm still wondering how I couldn't find a five-star hotel in Manila"