Anonymous User
May 24, 2025
I never give bad reviews, this hotel is really hard to describe.
1. The service staff of the whole hotel has an "I don't care" attitude, especially the front desk (only the gentleman at the front desk was a little patient among the three front desks). The only one with a smile was the security.
2. The so-called breakfast is frozen 🧊lumps of raw bananas and other unfresh fruits, plus hard frozen bread. There is a sign next to it saying "Enjoy our grab & go breakfast..."
3. The most annoying thing is that the shuttle bus has no schedule. I asked every front desk during my two nights, and they were all extremely cold "There is no schedule, you can only wait by yourself, anyway, the shuttle runs every half an hour." The flight I left at 8 o'clock on the day, I arrived at the lobby at 5:05 and they said that a shuttle had just left and asked me to wait for 15-20 minutes for the shuttle bus to come. As a result, it was almost 6 o'clock and there was no sign of the shuttle bus. During this period, several of us went to the front desk to ask, and asked him to call but there was no result. I was about to miss my flight, but luckily a Japanese couple who immigrated to Hawaii took the initiative to let me get on the Uber they called, otherwise no one would care about this hotel even if I was in a hurry. This Japanese couple works at Hilton in Hawaii, and they said, "I have never seen such a Hilton, it is a shame for this brand."
Conclusion: I will not recommend this hotel to anyone.
Original TextTranslation provided by Google