Zafiro Can Picafort

The staff is exceptionally friendly and dedicated, providing excellent customer service. The property maintains excellent cleanliness, ensuring a pleasant stay for guests.

Overview As other reviewers have pointed out, the hotel rooms and pools are a little tired but the other communal areas and grounds are quite nice if a little compact. The overall experience was good and can largely be recommended as a family focused resort at a reasonable price point. The team are very friendly and hardworking and the rooms are cleaned well, the resort is a pleasant space to be and although the grounds are relatively compact given the capacity it is well laid out and doesn't feel crowded. There seems to be some deliberate 'managed decline' here with staffing levels and maintenance lower than you would hope at a hotel advertised (by Jet2) as 4 star plus but having read reviews before we booked felt value was good and the only issue that really impacted our enjoyment was a significant shortage of parasols by pool which I felt the hotel could have resolved by enforcing their policy of not reserving loungers/parasols. I did speak to reception on this as we really needed shade for our 5 year old one day and they apologised but did not help. Food & drink Food quality in the buffet was pretty good with a reasonable variety at each meal and some rotation, we only stayed a week so not sure if that holds true over a longer stay. Despite have an evening a la carte visit included in our package we were unable to book either the Italian or American restaurants through the app which always reported them fully booked and only let you book a couple of days ahead. Suggest asking reception or manager nicely at the very beginning if your stay if you wanted to try them. Did eat lunch at pool bar a couple of time and this was reasonable too although quality wasn't so far above the buffet you'd go out of your way. Cocktails/mixed drinks could vary wildly depending on who made them and how busy they were. The timing of the mini-disco at 8 and limited meant everybody was crowding into the buffet early and if you weren't early it could feel a little depleted later with the kitchen clearly struggling to refill it. The same issue to a lesser extent at lunchtime with the another kids activity planned for 2. Generally felt the hours for dinner could have been longer to allow kids to attend mini-disco and have a meal afterwards. The only other point I'd note is that quality/variety of deserts seemed to decline later in the buffets opening hours. Entertainment Didn't make much use of the mini club but the activities we did were fine and our son enjoyed them. There is a main show every evening at 9 although one night was bingo and only one show I would really call good. Pools/Activities The hotel was at capacity when we were there however the main pool was large enough to accommodate that comfortably. Whilst the were enough loungers to go around at the main pool, there were nowhere near enough parasols, certainly not the amount shown in the resorts official picture on the Jet2 site and the loungers with them or in shade were 'res

Amazing staff, really nice food and overall just a great experience The à la card restaurant by far the best Will definitely go back. The hotel even knew it was my birthday and gave us a bottle of champagne in the room Pools were also very good and kids loved it